Telegram bots for small businesses: automatic bookings and orders
If you answer the same five questions every day, a bot can do it for you at any hour, without the customer waiting.
- Answers the repetitive stuff 24/7
- Bookings without double-booked tables
- Telegram: no cost per message
- Hands over to a person when needed
What a bot can do
- Show the menu, opening hours and location
- Take bookings with day, time and party size
- Receive orders and notify the person in charge
- Send reminders on the day of the appointment
Why Telegram
Telegram bots have no cost per message and are programmed to order. WhatsApp has an official API with usage-based costs; we pick it when your customers do not use Telegram.
What it does not replace
A bot handles the repetitive part. Special inquiries still reach a person, and the bot knows when to hand them over.
Example of a booking flow
- The customer writes “book” to the bot.
- The bot asks for day, time and party size.
- It checks availability and confirms.
- It notifies the person in charge with the details.
- It sends a reminder on the day of the booking.
What data to ask for
Only what is needed: name, day, time, party size and a phone number. The fewer the steps, the more bookings get completed.
Price and timeline
| Bot type | Price (USD) | Timeline |
|---|---|---|
| Info (menu, hours, FAQs) | 120 – 250 | 3–5 days |
| Bookings or orders | 300 – 650 | 1–2 weeks |
| With dashboard and payments | 700 – 1400 | 3–4 weeks |
More detail in the guide Telegram bot for business.
Frequently asked questions
Do my customers need to install anything?
Only to have Telegram. If they do not use it, a landing page with a WhatsApp button is a better entry point.
Can the bot hand over to a person?
Yes: when the question is special, the bot notifies the person in charge and the conversation continues with a human.
How much does a booking bot cost?
From 300 to 650 dollars, with a timeline of 1 to 2 weeks.